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Field Service Technician I in Ponca City, OK at AGS

Date Posted: 8/11/2018

Job Snapshot

Job Description

As one of the leading providers of games and technology for casino floors, AGS is an exciting place to work. We create top-performing slot games, live felt table games, and mobile games and applications that provide transformational customer and player experiences.

Recently recognized as one of 2017 ‘Best and Brightest Companies to Work For®’ in the U.S. and along with this nationwide recognition, AGS also won a top spot among Atlanta’s 2017 and 2018 ‘Best and Brightest Companies to Work For,’ a regional honor for companies in the Atlanta metro area.

Our mission is to deliver highly entertaining, diverse, and amazing gaming experiences to players around the world, while never losing the passion, agility, grit, and customer-focus that made us successful in the first place.

The Field Service Technician is responsible for the service, installation, conversion, upgrade and preventive maintenance of all AGS gaming equipment.  This position does not work standard set hours as work activities may occur throughout a 24-hour day, 7 days a week, including holidays.  This position reports to the Regional Field Service Manager.

Essential Functions:

• Performs preventive and general maintenance on all AGS slot machines and table games
• Completes all reports and paperwork in a timely manner
• Represents AGS with our customers in the field and provides excellent service with a great attitude
• Completes technical procedures, such as all Work Orders, on both slots and table games
• Troubleshoots and repairs service incidents in a timely manner and escalates as necessary
• Keeps parts inventory current

Requirements:

• High School Diploma or GED required
• Must be at least 21 years old
• Entry level, gaming experience is not necessary, but is a plus
• Must have 2 years’ experience in electronics and/or computer networking
• Required/Able to obtain licensing approval by tribal and/or state gaming regulators
•      Self-motivated team player able to work in a customer-oriented, fast-paced, and demanding environment with minimal supervision
• Mechanically inclined; able to use hand tools
• Must be able to move 75 lbs. with assistance
• Basic computer skills required; May need to use all tools from Microsoft Office suite (Word, Excel, etc.)
• Will need to complete mandatory electronics course as provided by the Company.
• Will need to understand basic AC/DC electronics
• Needs basic understanding of computer networking


Note: All offers are contingent upon successful completion of a background check. 

*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.

AGS is an equal opportunity employer

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